FAQ

Toggle title

Toggle content goes here, click edit button to change this text.

What is the benefit of creating an account on Sogo Cure?

There are various benefits of creating an account on Sogo Cure, some of the benefits are marketing information on promotions and products, special offers to registered customers. You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.

How do I track my order once it is placed?

As soon as the order is shipped you will receive another email registered with the tracking details. You can also log into your account and view the shipping details.

How do I choose products that are suitable to my needs?

Our product consultants are available to assist you regarding any such issues. You are requested to write to us on [email protected]

Can I place the order online and pick up my order from your Store which is nearest to me?

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order. I want to Place bulk orders or need some specific products, whom do I contact? You can write into [email protected] for all bulk orders, we will assist you with quotes and information based on the emails.

CANCELLATION AND RETURNS

Can I change my order once it has been placed?

We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery.

Can I cancel my order?

Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email on [email protected] with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

When and how will get my refund in case of cancellation or product return?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Sogo Cure does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

What is your exchange policy?

Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

When and how will get my refund in case of cancellation or product return?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Sogo Cure does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

What are the payment options that I can avail of while placing an order?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Sogo Cure does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.

When and how will get my refund in case of cancellation or product return?

Currently the following payment options are enabled.
Credit Cards ( Visa / Master) 
Net Banking across Banks 
Debit Cards (Visa / Master)
Cash On Delivery 
Paytm

Which credit/ debit cards does Sogo Cure support?

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted

Can I pay through Net banking? What is the procedure?

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.